Common Garage Door Problems
Garage Door not working?
Scroll our most Common Garage Door Problems or search above for your specific question.
The most likely is that a spring is broken or under wound leaving the door much too heavy for the motor to lift. In this case the spring would need to be replaced or tightened.
Check for obstructions or if your door has a slide lock that is engaged.
If the door has the correct spring tension and balance, then the door will operate smoothly by hand or in manual. If the door will not open with the motor there are several potential problems
All motor types: open force may be set too low, needs force setting increased. Operator may be disengaged, check to see if it is in manual.
Screw drive: Screw drive motors need annual lubrication of the rail to operate properly without overly increasing open force setting. If you hear it run, or making grinding sounds, the coupler which connects the motor may be broken, or the trolley, which is pushed up and down the rail may have stripped out (screwdrive spins but trolley does not move)
Belt/Chain Drive: these motors usually have internal gears with external sprockets. The motor turns the gear and the sprocket moves the belt or chain, causing the door to open and close. This part averages a lifespan of 10 years. If this part is broken either the sprocket has snapped off (or the belt or chain would be loose) or the gears teeth have worn and you will hear the motor run, but the door will not move.
"MY GARAGE DOOR REMOTE OR KEYLESS ENTRY DOES NOT WORK"
1 Battery may be dead.
2 Remote may have lost programming in which case you reprogram the remote by finding the learn button on the motorhead and syncing the motor's receiver to the remote (Golden Rule Door will help you troubleshoot this over the phone free of charge)
3 Some of the wall buttons that operate the door and motor have a light on/off feature and a lock feature. The lock feature, if turned on, will prevent the remotes from working. It is a good security feature to ensure no-one with a remote can access your garage.
If photo eyes are out of alignment or broken, the door will not close with a remote. To troubleshoot this issue, try pressing and holding down the wall button. This overrides the photo eye feature. If you can only close the door by holding the wall button down, then your photo eyes need attention.
Does the door begin to close and reverse? If this happens does a light in the motor head flash? Or does the motor make a clicking sound? If so, it could be your motors photo eye’s. All motors manufactured after 1993 have photo eyes or safety sensors. These should be located at the bottom corner on both sides of the door. Most photo eyes will have two little led lights on their casing. Green and green, red and green, green and yellow for example color combinations. Check to make sure both lights are on. If one or both lights are out, they need to be realigned, replaced, or the wiring is loose or fractured. All photo eyes are hard wired into the motor.
Force settings are adjustable in setting how much force the motor has in both closing and opening directions. The purpose of the forces is to provide safety. If forces are set with too much power, the door will not reverse if it hits an obstruction or will forcibly open the door even if the door is dangerously heavy. Forces should be ideally set to have enough strength to operate the door in both directions, but not too much strength that the motor operates the door unsafely. One cause of a door not closing is that the close force is too low, it should be adjusted minimally, by a professional, to find the ideal amount of force.
"My door makes loud metal friction noises (screeching noises)"
This could be a broken hinge, bad bearings, rollers. We recommend a free safety inspection.
If a door is crooked or out of level, it means that one of the two cables that connect the door to the torsion system have broken or have come loose.